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Refund Policy for Collov.ai
At Collov.ai, customer satisfaction is our top priority. We understand there may be circumstances where you wish to request a refund. Please review our refund policy carefully to determine your eligibility.

Eligibility for Refunds

You are eligible for a refund under the following conditions:
  1. Purchase Timeframe: The refund request must be made within 7 calendar days of the purchase date.
  2. Usage Limit: The total number of generated images must not exceed 10 images during the eligible period.

Non-Refundable Situations

Refunds will not be granted in the following scenarios:
  1. The purchase was made more than 7 days ago.
  2. You have generated more than 10 images, regardless of the timeframe.
  3. You forget to cancel your subscription, and it renews for the next month. Refunds will not be issued for recurring subscription charges.
  4. Dissatisfaction due to subjective preferences, as we strive to ensure that our AI delivers high-quality virtual staging results.
  5. If you provide wrong identity information (email or phone number), we can not help you cancel subscription or refund. Please double check if the email is your registered email, or we could not help you retrieve the account

How to Request a Refund

To request a refund, please follow these steps:
  1. Contact us via sending emails to: lauralin@collov.com with the subject line: "Refund Request – [Your Order ID]."
  2. Include the following details in your email:
    • Purchase date.
    • Proof of purchase (e.g., receipt or invoice).
    • The number of images generated.
  3. Our support team will review your request and respond within 3-5 business days.

Processing of Approved Refunds

If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days, depending on your payment provider.

Policy Changes

Collov.ai reserves the right to amend this refund policy at any time. Changes will be updated on our website, and continued use of our services implies acceptance of the updated terms. If you have any questions or need further assistance, please feel free to reach out to our support team.