Platform
Product Lines

Room Images to Design Featured
For Virtual Staging and Design Inspiration
Floorplan to Design Coming soon
From Floorplans to 3D Designs

Cabinet Redesign
Floor Visualization
Wall Visualization
Countertop Replacement
Furniture Replacement
Product Integration
AI Studio: AI Design Suite
Explore and design directly from our website.
AI Vizard: Embedded AI Design on Your Website
Bring our design tools to your platform.
AI Desk: On-Site Design Kiosk
Transform spaces instantly with on-site design.
Custom API Integration
Develop custom workflows with our API.
Solutions
Professionals
Business

Resources
Our Resource

Eligibility for Refunds
You are eligible for a refund under the following conditions:
- Purchase Timeframe: The refund request must be made within 7 calendar days of the purchase date.
- Usage Limit: The total number of generated images must not exceed 10 images during the eligible period.
Non-Refundable Situations
Refunds will not be granted in the following scenarios:
- The purchase was made more than 7 days ago.
- You have generated more than 10 images, regardless of the timeframe.
- You forget to cancel your subscription, and it renews for the next month. Refunds will not be issued for recurring subscription charges.
- Dissatisfaction due to subjective preferences, as we strive to ensure that our AI delivers high-quality virtual staging results.
- If you provide wrong identity information (email or phone number), we can not help you cancel subscription or refund. Please double check if the email is your registered email, or we could not help you retrieve the account
How to Request a Refund
To request a refund, please follow these steps:
- Contact us via sending emails to: lauralin@collov.com with the subject line: "Refund Request – [Your Order ID]."
- Include the following details in your email:
- Purchase date.
- Proof of purchase (e.g., receipt or invoice).
- The number of images generated.
- Our support team will review your request and respond within 3-5 business days.
Processing of Approved Refunds
If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days, depending on your payment provider.
Policy Changes
Collov.ai reserves the right to amend this refund policy at any time. Changes will be updated on our website, and continued use of our services implies acceptance of the updated terms. If you have any questions or need further assistance, please feel free to reach out to our support team.